How can I purchase FFPEG products? Can I buy directly from FFPEG or get a price quote?

Yes, anyone can purchase our products at our regular discounted prices. Visit us at ffpeg.store for incredible discounts on high-end furniture and accessories.

How can Iget a catalog for the product lines that FFPEG carries?

Currently, manufacturer catalogs are available exclusivelyfor the trade. However, you can view any product line or manufacturer by clicking the relevant link on FFPEG’s website.

Where theproducts you carry are made from?

Most of our fine furniture and accessories are crafted in the Philippines, Indonesia, or Vietnam, where highly skilled artisans create components to meet our design and quality standards. We also carry a few high-end manufacturers, like Marge Carson, whose products are made in California.

How can I be sure I am purchasing an authentic high-end item?

Every genuine item we offer will display the brand name somewhere on the product. Nearly every piece will feature an authentic brand name, regardless of its size. To ensure you're buying a genuine item, look for the manufacturer's name and surround yourself with timeless quality in your home.

This is an example of a question that a customer might ask

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

What is the FFPEG Warranty? Do you guarantee your furniture?

FFPEG stands by the quality of its products and will work with you or your designer to assess any issues and determine the best solution. Most issues are identified shortly after delivery. Please note that we are not responsible for normal wear and tear. For general care and maintenance, refer to our Product Manual. If a defect is identified upon delivery and confirmed as a manufacturer's defect, the item will be replaced with the same or an equivalent item.

Does FFPEG have outlet or club member stores?

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Can I get replacement parts for older furniture pieces?

Replacement parts are available for most "stock or active" items. However, parts for discontinued items may not be available.

How should I care for my furniture?

Please refer to the Product Manual on each manufacturer's website for specific care and maintenance instructions.

How can I learn more about the product lines you carry?

Visit our website and navigate to the “Manufacturers” tab for information on the lines we offer. We frequently add new lines, so check back often, contact Customer Service at 888-692-0225, or email us at sales@ffpeg.com.

If I’m interested in a product line that you don’t currently offer, can I request it?

FFPEG continuously searches globally for high-end furniture lines. If you’re interested in a line that we don’t currently carry, please let us know. If the line meets our quality standards, we may consider adding it to our collection.

How can I ensure I receive emails from FFPEG?

Check your spam or junk mail folder and mark our emails as "not junk" to ensure you receive them. Also, remember to update us with your new email address if it changes.

Is there a showroom location outside California?

No, our showroom is located in California. If you are out of state, you can shop online through the websites of the various manufacturers we carry. Our warehouse

What are Monthly Specials e-flyers?

These are monthly deals offered by certain dealers, providing significant discounts on high-end merchandise due to our bulk purchasing. Please note that all sales are final—no exchanges or refunds. You can also check the website under ‘Current Offers” for the most up-to-date discount codes.

What happens after I make a deposit for my items?

Once your order is finalized, you will receive an email detailing your entire order, terms and conditions, and payment authorization. You will also receive an invoice for your deposit or payment. The estimated shipping date will be provided on your receipt.

When can I expect my order to be delivered?

You will receive an estimated shipping date before placing your order. This date depends on factors such as stock availability and production schedules. If an item is in stock, delivery typically takes about two weeks. If an item is not in stock, delivery may take several months. You will be informed about availability before confirming your order.

How are deliveries scheduled?

We use your zip code and delivery instructions to determine the most efficient delivery route. A Delivery Coordinator will contact you to establish a 7-day delivery window. Once your furniture is assigned to a freight carrier, you will be notified 24 to 48 hours in advance with the specific delivery date and time. Deliveries are made 5 days a week, from 8 a.m. to 8 p.m.

Do I need to be present for the delivery?

You must inspect your furniture upon delivery. If you cannot be present, arrange for someone else to accept, inspect, and sign for the delivery on your behalf. Canceled, refused, or missed deliveries will incur a redelivery fee equal to the original delivery fee. Upon delivery, inspect the item and its packaging for any damage. If you cannot inspect the item immediately, note "UNINSPECTED" on the Bill of Lading. Do not sign as "inspected" if you have not checked the items for damage. In many cases, you have 48 hrs to file a claim.

How do I pay the remaining balance of my order?

For items in stock, the full balance must be paid before delivery. For items not in stock, a 50% deposit is required, with the remaining balance due before delivery. Payment can be made by credit card or cashier’s check payable to FFPEG, Inc.

Do you deliver everything at once, or can there be multiple deliveries?

Items are delivered as they become available for shipping. You may receive multiple shipments if different items are ready at different times. If you need consolidated services, the first 30 days of storage at free of charge. If you need longer storage time, contact us for more information.

Where will my furniture be placed upon delivery?

The delivery team will place your items in the location specified by you, depending on the service level you have paid for. White Glove Service delivery is available if needed. For LTL shipments, the carrier will deliver to the first threshold. Ensure there is enough space for the delivery personnel to maneuver.

What should I do if an item arrives damaged?

If an item damaged upon delivery, notify us immediately. It is critical that you note the damage on the (POD) Proof of delivery. All items are shipped with insurance coverage. We will file a claim on your behalf, and it will be determined whether the item can be repaired or must be replaced, provided adequate insurance was purchased at the time of sale.

Will the delivery personnel remove the packaging debris?

Debris removal services is only available with White Glove services. If you require this service, please inform us when scheduling the delivery so we can choose the appropriate freight company. Depending on your request, packaging materials will either be left at your specified location or removed from the premises.

Do you offer international delivery?

Yes, as a global supplier of high-end furniture and accessories, we ship worldwide for an additional shipping fee. Please request a shipping quote prior to your purchase.

Does the shipping fee include insurance?

In most cases, it is advisable to purchase additional insurance to cover the full value of your order. This is usually a minimal additional cost.

Freight Policy

We use specialize carriers to deliver your orders by LTL carrier. Any order over $2500.00 qualifies for FREE FREIGHT. In some cases, we will select LTL carriers to expedite the process to assure a speedy delivery. It is imperative that you inspect your shipment prior to signing the POD. If you are unable to inspect the shipment at the time of delivery, please note on the POD, "UNINSPECTED" to assure that the carrier will accept the claim ion the case of damage.

IMMEDIATE DELIVERY: While we offer White Glove Service and quicker delivery time, there is an additional cost of $249.00 per shipment. If immediate delivery is required, please inquire PRIOR to purchase and cost.

FFPEG stands behind the integrity of its products and will work with you or your designer. To assess the reason for the problem and the best course of action. Typically any problems are identified shortly after delivery. We are not responsible for normal everyday wear and tear and recommend you check our Product Manual for general care and maintenance of your product. In the case of a defect upon delivery, your item must be identified in a timely manner and if it is determined that it is in fact a manufacturer’s defect that item will be replaced, with the same of equal item. As with our sales, ALL SALES ARE FINAL. NO EXCHANGES, NO REFUNDS.

In many cases, the item may not be available to ship at the time of purchase. Supply chain issues have caused shipping delays that may exceed several months. The item can still be purchased. In the case an item is backordered, you will be contacted with an estimated delivery date. We reserve the right to refuse a refund in the case that the item has an estimated delivery date within 90 days of purchase and the customer has agreed to the extended delayed delivery date. For clarification purposes. please do not hesitate to give us a call.

Standard Freight Shipping:

Standard Shipping for residential delivery requires an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS, FedEx or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

REFUSED SHIPMENTS: All refused shipments are subject to a 25% restocking fee and shipping charges both ways. FFPEG INC reserves the right to generate invoices associated with these costs.

White Glove Service is offered by specialty providers for an additional cost, unless the service was offered at the time of the sale.. Orders that are eligible for Free Freight are orders that are $2500.00 and above, are applicable and designated t for LTL carriers, it does not include White Glove services.
RECONSIGNED: A reconsignment fee will be applied to the shipment whenever an address change is made after a tracking number has been assigned and/or it has left the our warehouse. LTL or common carrier reconsignments are subject to a $50.00 base fee. If the shipment has to change destination terminals, additional freight charges will apply, and will be provided at the time of the request. Parcel reconsignments are subject to a $50.00 base fee.
Parcel reconsignments are subject to a $50.00 base fee, as well as additional fees per package and transportation charges when applicable. Additional package and transportation charges will be provided at the time of the request.
Redelivery: A LTL/Common Carrier shipment is subject to a redelivery fee after an appointment was set up and the delivery attempt was made, but the consignee was not available to receive shipment. Redelivery fees are applied for each attempt made.
What is White Glove Service?
- Lift-gate service
- Inside delivery - room specific
- 2 to 3 person delivery from 8AM to 6PM
- 2 flights of stairs included
- Unpacking & debris removal
- 30 to 45 minutes on site
- Light assembly using an adjustable wrench & screw driver (non-electrical)

**All damages need to be reported within 48 hours, noticeable damages should be refused**

*All estimated ship dates are subject to change due to the supply chain delays. We appreciate your patience, orders and support as we navigate these unprecedented times*

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What is White Glove Service?

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