How can I purchase FFPEG products? Can I buy directly from FFPEG or get a price quote?

Yes, anyone can purchase our products at our regular discounted prices. Visit us at ffpeg.store for incredible discounts on high-end furniture and accessories.

How can Iget a catalog for the product lines that FFPEG carries?

Currently, manufacturer catalogs are available exclusivelyfor the trade. However, you can view any product line or manufacturer by clicking the relevant link on FFPEG’s website.

Where theproducts you carry are made from?

Most of our fine furniture and accessories are crafted in the Philippines, Indonesia, or Vietnam, where highly skilled artisans create components to meet our design and quality standards. We also carry a few high-end manufacturers, like Marge Carson, whose products are made in California.

How can I be sure I am purchasing an authentic high-end item?

Every genuine item we offer will display the brand name somewhere on the product. Nearly every piece will feature an authentic brand name, regardless of its size. To ensure you're buying a genuine item, look for the manufacturer's name and surround yourself with timeless quality in your home.

This is an example of a question that a customer might ask

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

What is the FFPEG Warranty? Do you guarantee your furniture?

FFPEG stands by the quality of its products and will work with you or your designer to assess any issues and determine the best solution. Most issues are identified shortly after delivery. Please note that we are not responsible for normal wear and tear. For general care and maintenance, refer to our Product Manual. If a defect is identified upon delivery and confirmed as a manufacturer's defect, the item will be replaced with the same or an equivalent item.

Does FFPEG have outlet or club member stores?

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Can I get replacement parts for older furniture pieces?

Replacement parts are available for most "stock or active" items. However, parts for discontinued items may not be available.

How should I care for my furniture?

Please refer to the Product Manual on each manufacturer's website for specific care and maintenance instructions.

How can I learn more about the product lines you carry?

Visit our website and navigate to the “Manufacturers” tab for information on the lines we offer. We frequently add new lines, so check back often, contact Customer Service at 888-692-0225, or email us at sales@ffpeg.com.

If I’m interested in a product line that you don’t currently offer, can I request it?

FFPEG continuously searches globally for high-end furniture lines. If you’re interested in a line that we don’t currently carry, please let us know. If the line meets our quality standards, we may consider adding it to our collection.

How can I ensure I receive emails from FFPEG?

Check your spam or junk mail folder and mark our emails as "not junk" to ensure you receive them. Also, remember to update us with your new email address if it changes.

Is there a showroom location outside California?

No, our showroom is located in California. If you are out of state, you can shop online through the websites of the various manufacturers we carry. Our warehouse

What are Monthly Specials e-flyers?

These are monthly deals offered by certain dealers, providing significant discounts on high-end merchandise due to our bulk purchasing. Please note that all sales are final—no exchanges or refunds. You can also check the website under ‘Current Offers” for the most up-to-date discount codes.

What happens after I make a deposit for my items?

Once your order is finalized, you will receive an email detailing your entire order, terms and conditions, and payment authorization. You will also receive an invoice for your deposit or payment. The estimated shipping date will be provided on your receipt.

When can I expect my order to be delivered?

You will receive an estimated shipping date before placing your order. This date depends on factors such as stock availability and production schedules. If an item is in stock, delivery typically takes about two weeks. If an item is not in stock, delivery may take several months. You will be informed about availability before confirming your order.

How are deliveries scheduled?

We use your zip code and delivery instructions to determine the most efficient delivery route. A Delivery Coordinator will contact you to establish a 7-day delivery window. Once your furniture is assigned to a freight carrier, you will be notified 24 to 48 hours in advance with the specific delivery date and time. Deliveries are made 5 days a week, from 8 a.m. to 8 p.m.

Do I need to be present for the delivery?

You must inspect your furniture upon delivery. If you cannot be present, arrange for someone else to accept, inspect, and sign for the delivery on your behalf. Canceled, refused, or missed deliveries will incur a redelivery fee equal to the original delivery fee. Upon delivery, inspect the item and its packaging for any damage. If you cannot inspect the item immediately, note "UNINSPECTED" on the Bill of Lading. Do not sign as "inspected" if you have not checked the items for damage. In many cases, you have 48 hrs to file a claim.

How do I pay the remaining balance of my order?

For items in stock, the full balance must be paid before delivery. For items not in stock, a 50% deposit is required, with the remaining balance due before delivery. Payment can be made by credit card or cashier’s check payable to FFPEG, Inc.

Do you deliver everything at once, or can there be multiple deliveries?

Items are delivered as they become available for shipping. You may receive multiple shipments if different items are ready at different times. If you need consolidated services, the first 30 days of storage at free of charge. If you need longer storage time, contact us for more information.

Where will my furniture be placed upon delivery?

The delivery team will place your items in the location specified by you, depending on the service level you have paid for. White Glove Service delivery is available if needed. For LTL shipments, the carrier will deliver to the first threshold. Ensure there is enough space for the delivery personnel to maneuver.

What should I do if an item arrives damaged?

If an item damaged upon delivery, notify us immediately. It is critical that you note the damage on the (POD) Proof of delivery. All items are shipped with insurance coverage. We will file a claim on your behalf, and it will be determined whether the item can be repaired or must be replaced, provided adequate insurance was purchased at the time of sale.

Will the delivery personnel remove the packaging debris?

Debris removal services is only available with White Glove services. If you require this service, please inform us when scheduling the delivery so we can choose the appropriate freight company. Depending on your request, packaging materials will either be left at your specified location or removed from the premises.

Do you offer international delivery?

Yes, as a global supplier of high-end furniture and accessories, we ship worldwide for an additional shipping fee. Please request a shipping quote prior to your purchase.

Does the shipping fee include insurance?

In most cases, it is advisable to purchase additional insurance to cover the full value of your order. This is usually a minimal additional cost.

NATURAL DISASTER FURNITURE SUPPLIER

Natural Disasters can happen at any time and at the most inopportune time of one’s life. The challenge that anyone would face, is the time required to put things back to together. Fine Furniture Purchasing Exchange Group purchases merchandise at significant vendor discounts and receives donations of merchandise that includes home furnishings, lighting and home décor to assist natural disaster victims in putting their homes and lives back together.

Our Furniture Replacement Program allows our customers to replace furnishings in their home or office with a higher quality line of furnishings at a lower cost that you will find at your local furniture store.

We work closely with disaster relief agencies, insurance companies, real estate agents, home owners and private companies and corporations to make the replacement transition of furnishing your home as quickly as possible. No need to visit multiple furniture stores in search of quality furnishings. During the consultation stage, we will:

Re-create the vision of your home or office
Create a motif with your new vision
Review pictures, blueprints and dimensions of your project
Decide on a line of furnishings based on theme and budget
Assist in verifying the disaster and individual insurance policies and replacement value.
Create a timeline to replace your rental furniture with your final line of furnishings to assure you’re not without your selections for more than (1) day.
Complete furniture and accessory replacement including:
- Wall décor
- Art
- Floor covering
- Accessories
- Lighting

What areas do we service?

At the present time, the Natural Disaster Division only supplies on a local and some U.S. states.

Our primary goal at Fine Furniture Purchasing Exchange Group is to make your replacement of high end quality furniture simplified and this is accomplished without leaving the comfort of your home or office. We guarantee QUALIFY. The delivery agents will unload and place your items in the room of your choice. Delivery service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs

Where does the replacement merchandise come from?

We “partner” with various vendors that offers significant discounts to FFPEG, these savings are then passed down to the homeowner. FFPEG has over 15 years experience in the retail industry, thus relationships with many manufacturers, our experience allows us the expertise to move merchandise in the most cost-effective manner. Some of the merchandise may not be in perfect condition or may be stagnant merchandise, but all are new, usable, above standard furnishings.

Where can we inspect the merchandise?

We have two locations where donations are stored. Based in California and High Point, NC. Upon verification that a client is a victim of a Natural Disaster and upon inspection and approval, depending on your location, merchandise will be made available to you.

If a company or individual is interested in donating merchandise, do you have a down off location?

Depending on the location, amount of donation and value of the donation, donations are picked up from the donor’s location and shipped to one of the warehouses. Since all donations must be new and useable, the merchandise is most likely shipped from a commercial warehouse located in the U.S.

Is the merchandise used or new furnishings?

We do not accept used donations. However, we do accept slightly damaged NEW merchandise if the item is repairable.
Putting your life back together after a natural disaster can be stressful, time consuming and disastrous, we make this process seamless. After your initial consultation and complete verification process and final decision, sit back, relax and wait for the arrival and metamorphosis of your home or office.
Fine Furniture Purchasing Exchange Group has been supplying the finest homes and offices with high end furnishings since 2002. When in need, you need a supplier that’s experienced, honest, ethical and reliable at the most difficult time of disaster.

Give us at call at 888-692-0225

Business Size: Small
DUNS: 965988406
NAICS No.: 442110

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