Política de reembolso

FFPEG stands behind the integrity of its products and will work with you or your designer. We are not responsible for normal everyday wear and tear and recommend you check our Product Manual for general care and maintenance of your product. In the case of a defect upon delivery, your item must be identified in a timely manner and if it is determined that it is in fact a manufacturer’s defect that item will be replaced, with the same of equal item. As with our sales, ALL SALES ARE FINAL. NO EXCHANGES, NO REFUNDS.

1. CANCELLATION POLICY. Online sales may be cancelled if the item is no longer available within 60 days. This excludes any custom orders. Custom Orders may cancel within (5) days. There are no refunds after the (5) day period. 
2. RETURN POLICY. ALL SALES ARE FINAL. NO EXCHANGES, NO REFUNDS except in the case, the product is defective, either as a result of freight damage or manufacturer's defect. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
3. EXCLUSION. Should there be an extenuating circumstance, outside of the "No RETURN policy that requires a refund, there will be a 10% restocking fee, as that item was identified, pulled from inventory based on your purchase. Other Exclusions may include freight damage, manufacturer's defects or unacceptable quality.
4. REPLACEMENTS: In the case any product ships with manufacturer defects, FFPEG will replace that item free of charge.

   Returned products must include: all the original packaging, including all papers, parts and associated pieces. The items are to be uninstalled, in new condition and with no clipped wires or missing hardware for lighting items.  If a returned item is determined to be in non-sellable condition, no refund will be issued on that item. You may also be responsible for any return shipping fees.

   The following are considered NON-RETURNABLE merchandise:

   1. Any item that is marked as nonreturnable
   2. Any custom made or custom built fixture
   3. Clearance items, custom quotes, special discounts, and orders of ten or more units
   4. Any item that is not in resellable condition
   5. Any item that is not in its original box with the original packaging materials and assembly instructions
   6. Light bulbs, glass, parts and shades
   7. Any item without the correct RMA number written on a separate sheet taped to the box

   For oversized or freight items, you are responsible for all shipping charges back to our warehouse. You are also responsible for insuring the shipment and for providing proof of return tracking of the package.

5. DAMAGED ITEMS:

   In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number 888.692.0225 or through email, noting what was damaged, so that we can assist you immediately and expedite a new item right away. Upon delivery, take pictures of the carton, damages and pictures of the damage. If severe visual damage is noted, reject the item and sign the BOL"REJECTED DAMAGE NOTED". If an adult is unable or unavailable to inspected the item upon delivery, write on the BOL, "UNINSPECTED".  

   For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.

   In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.